Here are some of our frequently asked questions:
What precautions will be in place for protecting visitors and staff from Covid-19?
Firstly, we encourage all our customers to pay by phone or online and in the workshop facility, we adhere to socially distanced handover protocols.
Secondly, our staff wear protective masks and gloves where appropriate and our customer service desks are furnished with protective screens. However, we encourage our visitors to wear protective masks and gloves for their own safety, but it is not compulsory.
At Great North Auto Services, we are fully committed to the health and safety of all our staff and customers in particular in relation to the current Covid-19 outbreak.
After each service, before the car is handed back to the customer we perform a full wipe down of all the vehicle’s interior controls.
Will you walk your customer through the checks or repairs that have been made?
Yes – we take photos to record work that has been completed. We will discuss these with you and keep them on file. (Future developments include full body camera records).
Will you offer advice on maintenance?
Most certainly, where it is necessary, but cars do most of the talking nowadays. However, feel free to check out our blog which also gives you tips on car maintenance, here.
What warranties come with the different parts / services?
Aftermarket: 12-month warranty typically (limited mileage).
Original Manufacturer Parts as an option.
Do you offer MOTs?
Yes we do – class 4 (passenger) and class 7 (light goods)
What area do you cover?
We are based just outside Arkendale and we are perfectly situated between Knaresborough and Boroughbridge. We cover the surrounding area including Wetherby and Harrogate. Because of our unique location we off a collection and delivery service, leaving you to get on with your day!
Any questions?
If you have a question about any aspect of our service, don’t hesitate to send us a message using the form opposite, and we’ll get back to you as soon as possible.
Alternatively, call us on 01423 368060 or email us on enquiries@greatnorthautoservices.com.
